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Frequently Asked Questions
Shipping
We offer delivery across Melbourne and select surrounding areas. If you require delivery to a regional or interstate location, please contact us for bespoke courier options.
For further details, please visit our Shipping Information.
If no one is available to receive the delivery, our courier will leave the flowers in a safe location. If this is not possible, we will contact either the sender or recipient to arrange an alternative delivery.
While we cannot guarantee specific delivery times, we will do our utmost to accommodate requests. Please include any time-sensitive details in your order notes.
Yes, we deliver to hospitals, hotels, and offices. Please ensure the recipient’s name, room number (if applicable), and any relevant delivery details are included in your order.
Order Enquiries
Yes, we provide same-day delivery across Melbourne for orders placed before 4:00 pm. For urgent requests, please contact our team, and we will do our best to assist.
For any modifications or cancellations, please contact us as soon as possible. While we accommodate changes where feasible, orders that are already in preparation or out for delivery cannot be altered.
Absolutely. We specialise in creating custom floral designs tailored to your specific preferences and occasion. Please visit our boutique or call us to discuss your requirements.
Due to the perishable nature of flowers, we do not offer refunds or exchanges unless there is an issue with quality. If you have any concerns, please reach out to our team.
For more information, please review our Refund & Returns Policy.
Our floral designs are renowned for their exquisite craftsmanship, attention to detail, and the unparalleled quality of our blooms. Every arrangement is thoughtfully curated to evoke beauty, elegance, and timeless style.
Flower Selection & Care
We work with the finest seasonal blooms to ensure each arrangement is fresh and long-lasting. If you have a specific flower in mind, please contact us for availability.
To ensure the longevity of your blooms, we recommend:
- Placing them in fresh, cool water and changing the water daily.
- Keeping them away from direct sunlight, heat, and draughts.
- Trimming the stems at an angle every two days.
- Removing any leaves that sit below the waterline to prevent bacterial growth.
For more detailed guidance, visit our article on Quick Tips for Making Your Cut Flowers Last Longer.
Yes, we offer a selection of premium preserved and dried floral arrangements, each designed with the same elegance and artistry as our fresh flowers.
Phalaenopsis orchids require indirect light, consistent humidity, and gentle watering to thrive. For expert care tips, visit our guide on Caring for Phalaenopsis Orchid Plants.
Events & Corporate Flowers
Yes, we specialise in luxuryfloral stylingfor weddings, private celebrations, and corporate events. Each design is tailored to reflect the events theme and aesthetic. For a consultation, please contact our events team.
Yes, we offer bespoke corporate floral styling with regular deliveries for offices, hotels, and retail spaces. Please contact us to discuss a tailored package that suits your needs.
Workshops & Gift Services
Yes, we host exclusive floral workshops, where you can learn the art of floral design from our expert florists. Availability is limited, so we recommend booking in advance.
Of course. Our floral arrangements make a thoughtful and elegant gift. You may also include a personalised message with your order.
Yes, all our arrangements are beautifully presented. You may also select a handwritten card to accompany your flowers.
Employment Opportunities
We are always looking for passionate floral artisans and customer service professionals to join our team. If you are interested in working with us, please visit our Employment Opportunities page for current vacancies.
Privacy & Policies
We value your privacy and take the utmost care in handling your personal information. To learn more about how we collect, use, and protect your data, please read our Privacy Policy.
Due to the perishable nature of flowers, we do not offer refunds or exchanges unless there is an issue with quality. If you have any concerns, please reach out to our team.